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Returns Policy
At PREMEIUS, we want you to be completely satisfied with your purchase. We stand behind the quality of our products and are here to help if you are not happy with your order. Please read our policy below to understand the process for returns and refunds.
1. Return Eligibility
We have a [7-day] return policy, which means you have [7 days] after receiving your item to request a return.
To be eligible for a return, your item must meet the following criteria:
The item must be in the same condition that you received it: unused, unopened, and with its original seals and packaging intact.
You must provide the receipt or proof of purchase.
Returns are not accepted for items on sale or purchased with a gift card.
2. Non-Returnable Items
All perfumes and fragrances are considered personal items and are **final sale**. Once purchased, they cannot be returned or exchanged. This policy is in line with standard industry practice for personal care products. We encourage you to read the scent descriptions carefully before making a purchase.
3. How to Start a Return
To initiate a return, please contact us at [care@premeius.com].
Please include the following in your email:
Your Order Number
The name of the item(s) you wish to return
The reason for the return
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please Note: The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
4. Damages and Issues
We take great care in packaging your order. However, if you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please provide your order number and include photos of the damaged or incorrect item. We will arrange for a replacement or a full refund in such cases.
5. Refunds
Once we have received and inspected your returned item, we will notify you via email. We will let you know if the refund was approved or not.
If approved, you will be automatically refunded on your original payment method within [e.g., 7-10 business days].
Please remember it can take some time for your bank or credit card company to process and post the refund.
Original shipping charges, if any, are non-refundable.
6. Exchanges
We do not offer direct exchanges. The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Contact Us
If you have any questions about our Return & Refund Policy, please feel free to contact our customer support team.
Email: care@premeius.com